Frequently Asked Questions
From Friday 2nd of November the Club will be operating as follows:
ALL AREAS are NOW OPEN
We can’t wait to be able to welcome back our staff, members & guests.
The health and safety of our members, guests and staff remain our number one priority and we will continue to be following the Health Directives as released in the roadmap. The Victorian Government has indicated that only fully vaccinated patrons will initially be able to enter bars, clubs and restaurants.
Bistro OPEN 7 days Lunch & Dinner
Whilst we are entering into new lifted Victorian State Government restrictions, your visit with us may look a little different.
This communication was last updated on Tuesday 2nd of November 2021 We will continue to update this FAQ Forum as more information comes to light, please continue to refer to this information for updates.
We appreciate your patience during this uncertain time. If your question is not answered below, please feel free to email a staff member at email@example.com and we’ll get back to you as soon as possible. You can call the Club on 9761 4233, to speak to a staff member, alternatively you can leave a message and someone will get back to you as soon as possible.
What areas are open?
The Club is open for 7 days, from 9am
Do I need to be double vaccinated to visit the Club?
Yes. All members & visitors over the age of 16 years will need to check-in via the Service Victoria QR Check-in (or see staff for assistance) and show our reception team proof of their COVID-19 double dose vaccination certificate or a medical exemption to enter the Club. This is for all patrons visiting all areas of the Club, (inside and outside). We understand some people’s frustration but this the requirement to allow us to open our doors to public.
When entering the Club please remember our staff are simply following the Health directives from the Victorian Health Mandates, so please be kind and any frustration you may have please do not take them out on them. Have the conversation with your mates before you head down to ensure everyone is eligible to visit.
“I don’t have a smart phone, how can I show you my vaccination status?”
You can call Service Australia on 1800 653 809 and ask them to send you a hard copy of your immunisation record in the mail.
You can also print your COVID-19 digital certificate from your MyGov at Home.
We cannot ‘look up’ your certificate on you behalf when you are at the Club.
Bistro Open Lunch & Open Dinner | 7 Days
Is the Gaming Room open?
Is the lounge open?
We are open Daily from 9.00am.
Do I need to wear a mask when visiting?
Yes. Currently, you must wear a mask whilst inside at all times.
You may remove your mask to enjoy your drink or something to eat, but once finished, we ask you to please put your mask back on.
How do I check in?
The Club is required to ensure all visitors Check-in using the Services Victoria App to assist with rapid contact tracing. This can be done by downloading the app to a mobile device. Please note that mobile data will be required. If you do not have a suitable device, please see our reception team and they will assist you.
Do I still need to sign in / swipe if I’ve completed my COVIDsafe check-in?
Yes, you will need to complete the normal visitor sign in to ensure liquor licence requirements are met. Visitors must scan their drivers licence in the in the sign in kiosk and members must scan their membership card at the kiosk.
What are your capacity limits?
Each individual space also has capacity limits to maintain the 1 to 4m squared social distance guideline is maintained and is stated on signage at the entry to each space.
Is the lounge open? Yes
Are Keno and TAB available?
Is the Bistro Open? Yes
Open Lunch and Dinner, 7 Days.
Bookings are available in 15 minutes intervals from:
Lunch: Early Service: Arrive between 11:30am – 12:15pm and Later Service: Arrive between 1:00pm-2:00pm
Dinner: Early Service: Arrive between 5:30pm – 6:15pm and Later Service: Arrive between 7:00pm – 8:00pm
Our bookings are allocated 90 minutes. We recommend that if your table is wishing to stay a bit longer we suggest that you select one of the later time slots.
Dining will be inside (20 people maximum) and 50 people in our Alfresco Areas.
Due to the very limited seating numbers, we are unable to take ‘requests’ for inside seating. The outdoor dining areas are fully undercover and quite protected, but we suggest that you bring a jacket in case of temperamental Melbourne weather
BOOKINGS are ESSENTIAL
Are you offering any Take-Away options?
No. We will not be offering takeaway meals at this stage.
Events & Entertainment
Whilst we know you’re excited to get back to normal, we will not be running any entertainment or events until restrictions ease again.
When will bands, trivia, bingo and poker return?
At this stage, we are not permitted to run these activities.
We will keep you updated when these activities can return.
Will you host more Tribute Shows & Dinner, Clairvoyant Nights and Morning Melodies?
All of our upcoming entertainment falls outside the forecasted restrictions and we do not know what restrictions will be in place at that time. As we approach the event, we will be in contact with ticket holders regarding the requirements. Tickets are available from the front desk.
Is the bus running?
No. Unfortunately to maintain social distancing restrictions, the Club bus service is not running.
When can I have a private function at the venue?
Contact our Functions team on firstname.lastname@example.org
What’s happening with my membership?
Membership renewals will remain to be due on the 1st of July
When will my points expire?
As a sign of our appreciation for your ongoing loyalty we did not to purge membership points for 19/20/21 financial years. Due to the lockdown’s proximity to the roll over date, we have decided to again extend the roll over on the 1st of December, however after this point, all points will be purged. You can use your points for food and beverage purchases across the Club.
I didn’t get to use on my Birthday Voucher, can I still get my free birthday meal?
Our vouchers are set to auto expire at the end of the month.
All members who missed their birthday vouchers in August, September, October will have a voucher available until the 30th of November.
If you missed using your voucher, please mention when booking and we’ll look into it from our end!