Frequently Asked Questions
From Wednesday 28th of July the Club will be operating as follows:
Please see below for more information about hours of operation.
Gaming is OPEN from 9am Daily
Bistro OPEN 7 days Lunch & Dinner with the exception of Saturday Lunch which will remain closed at this time.
Our Lounge will be OPEN daily from 9am, and staffed from 11.30am
Whilst we are entering into new lifted Victorian State Government restrictions, your visit with us may look a little different.
This communication was last updated on Tuesday 27th of July 2021. We will continue to update this FAQ Forum as more information comes to light, please continue to refer to this information for updates.
We appreciate your patience during this uncertain time. If your question is not answered below, please feel free to email a staff member at email@example.com and we’ll get back to you as soon as possible. You can call the Club on 9761 4233, to speak to a staff member, alternatively you can leave a message and someone will get back to you as soon as possible.
What areas are open?
The Club is open for 7 days, from 9am
Bistro Open Lunch & Open Dinner | 7days
with the exception of Saturday Lunch, which will be closed at this point in time
Is the Gaming Room open?
Yes, Gaming is open from 9am daily.
Is the lounge open?
The Lounge is will be open daily from 9.00am, and staffed from 11.30am
Bar Meals and Snacks will be available. Bookings will not be available.
Admittance will be subject to venue density quota of 1 person per 4 m square
and 100 person venue capacity
Do I need to wear a mask when visiting?
Yes. Currently, you must wear a mask whilst inside at all times.
You may remove your mask to enjoy your drink or something to eat, but once finished, we ask you to please put your mask back on.
How do I check in?
The Club is required to ensure all visitors Check-in using the Services Victoria App to assist with rapid contact tracing. This can be done by downloading the app to a mobile device. Please note that mobile data will be required. If you do not have a suitable device, please see our reception team and they will assist you.
Do I still need to sign in / swipe if I’ve completed my COVIDsafe check-in?
Yes, you will need to complete the normal visitor sign in to ensure liquor licence requirements are met. Visitors must scan their drivers licence in the in the sign in kiosk and members must scan their membership card at the kiosk.
What are your capacity limits?
Under the current restrictions, the patron capacity is 1 patron to 4m squared. Each individual space also has capacity limits to maintain the 1 to 4m squared social distance guideline is maintained and is stated on signage at the entry to each space. A maximum of 100 people in total can be onsite a
Is the lounge open?
The Lounge is will be open from 9am daily, and staffed from 11.30am
Bar Meals and Snacks will be available from 12pm – 4pm. Bookings will not be available.
Are Keno and TAB available?
Yes. We can process TAB and Keno transactions
Is the Bistro Open?
BOOKINGS are ESSENTIAL
Bistro ‘Servery’ service will resume to place your order. Meals and drinks will be delivered to your table once ordered.
Social Distancing markers will be present to ensure appropriate distance is maintained.
How will the bistro operate?
- Masks must be worn, but can be removed when you are eating or drinking.
- When you complete your meal, or leave your table you will need to out your mask back on.
- Tables will be distanced 1.5m apart
- Maximum patrons on a table is 10 people
Are you offering any Take-Away options?
No. We will not be offering takeaway meals at this stage.
Events & Entertainment
Whilst we know you’re excited to get back to normal, we will not be running any entertainment or events until restrictions ease again.
When will bands, trivia, bingo and poker return?
At this stage, we are not permitted to run these activities.
We will keep you updated when these activities can return.
Will you host more Tribute Shows & Dinner, Clairvoyant Nights and Morning Melodies?
All of our upcoming entertainment falls outside the forecasted restrictions and we do not know what restrictions will be in place at that time. As we approach the event, we will be in contact with ticket holders regarding the requirements. Tickets are available from the front desk.
Is the bus running?
No. Unfortunately to maintain social distancing restrictions, the Club bus service is not running.
Is footy tipping still running?
Yes! We are open and you can visit the reception desk to place your tips from 9am daily. Tips will no longer be available by email.
When can I have a private function at the venue?
Contact our Functions team on firstname.lastname@example.org
What’s happening with my membership?
Membership renewals will remain to be due on the 1st of July
When will my points expire?
As a sign of our appreciation for your ongoing loyalty we did not to purge membership points for 19/20 financial year. Due to the lockdown’s proximity to the roll over date, we have decided to again extend the roll over on the 31st of July, however after this point, all points will be purged. You can use your points for food and beverage purchases across the Club.
I didn’t get to use on my Birthday Voucher, can I still get my free birthday meal?
Our vouchers are set to auto expire at the end of the month, If you missed using your voucher, please mention when booking and we’ll look into it from our end!