Frequently Asked Questions
The Club is now OPEN!
Whilst we are entering into new lifted Victorian State Government restrictions, your visit with us may look a little different.
This communication was last updated on Tuesday 5th of January 2021. We will continue to update this FAQ Forum as more information comes to light, please continue to refer to this information for updates.
We appreciate your patience during this uncertain time. If your question is not answered below, please feel free to email a staff member at email@example.com and we’ll get back to you as soon as possible. You can call the Club on 9761 4233, to speak to a staff member, alternatively you can leave a message and someone will get back to you as soon as possible.
What areas are open?
All Areas of the Club are Open.
We are open from 9am Daily
See following to see trading hours and conditions.
Is the Gaming Room open?
Yes. Gaming Rooms are permitted to open.
Please see Gaming section for more details about your visit with us.
Do I need to wear a mask when visiting?
Yes. Currently, you must wear a mask whilst inside at all times.
You may remove your mask to enjoy your drink or something to eat, but once finished, we ask you to please put your mask back on. Masks are required at ALL time in gaming, unless eating or drinking.
What are your capacity limits?
The Club maintains records of all visitor information on entry to the club via a digital, QR code check in and hence is permitted to have a patron capacity of 1 patron to 2m squared. Each individual space also has capacity limits to maintain the 1 to 2m squared social distance guideline is maintained, and is stated on signage at the entry to each space.
Is the Lounge open?
Yes. The Lounge is open 7 days from 9am, however will not be staff until 11.30am. See staff for service.
We invite you to enjoy our outdoor alfresco area for a social drink, a coffee or a beer with mates.
Are Keno and TAB available?
Yes. We can process TAB and Keno transactions from 9am daily.
Is the Bistro Open?
Yes. The Bistro is Open 7 days for Lunch and Dinner:
Lunch Every Day – 12pm-2.30pm, and
Sunday – Thursday 5.30pm – 8.30pm
Friday & Saturday 5.30pm – 9.00pm
BOOKINGS are ESSENTIAL
Bistro ‘Servery’ service will resume to place your order when seated indoors.
Social Distancing markers will be present to ensure appropriate distance is maintained.
Table Service will be available outdoor bistro tables.
How will the bistro operate?
- Tables will be available both indoors and outdoors.
- Our outdoor areas are located under the verandah along the outside front of the venue and are fully covered and sheltered. Tables and chairs are the same as those indoors.
- We will try our best to accommodate your request but understandably, we may not be able to accommodate all booking indoors.
- Upon Entry, you will be required to give the staff your name and a contact phone number
- Masks must be worn, but can be removed when you are eating or drinking. When you complete your meal, or leave your table you will need to out your mask back on.
- Tables will be distanced 1.5m apart
- No maximum table/booking size
Are you offering any Take-Away options?
Yes. We are currently offering a limited takeaway menu on Thursday, Friday and Saturday nights. Please see the link for the menu on our Home page. You can order through email, at firstname.lastname@example.org or call us on 9761 4233. Prepayment for your meals will be required over the phone.
Is the Gaming Room Open?
Yes. The Gaming room is open, from 9am – 7 days
How will the gaming room operate?
- Upon entry to the Club first and last name & contact details upon entry for contact tracing
- Masks must be worn whilst moving around the venue, but can be removed once at the machine.
- A CovidSafe Marshall is on Duty every shift to ensure your peace of mind whilst visiting
- Every Second Machine has been disabled from game play. Please follow staff members guidance to which machines are available.
- Masks are required at all times, except when eating or drinking. We kindly request that hats with brims are removed, or the peak turn to the back to allow for proper identification.
Is my favorite gaming machine going to be available?
We’ve configured the room to endeavor to make a variety of Gaming Machines available once we re-open, new and favourites.
Events & Entertainment
Whilst we know you’re excited to get back to normal, we will not be running any entertainment or events until restrictions ease.
When will bands, trivia, bingo and poker return?
At this stage, we are not permitted to run these activities.
We will keep you updated when these activities can return.
Will you host more Tribute Shows & Dinner, Clairvoyant Nights and Morning Melodies?
At this stage, we are not permitted to run these activities. We will keep you updated when these activities can return.
Is the bus running?
No. Unfortunately to maintain social distancing restrictions, the Club bus service is not running. Once the Club is fully reopened this service will be reviewed.
Is footy tipping still running?
No. After Round 5, we have decided to cancel the 2020 Footy Tipping Competition. All tippers will receive a refund for this tipping fees. We will have this available for collection from the day we are able to reopen our doors. All further enquiries can be directed to email@example.com.
When can I have a private function at the venue?
Contact our Functions team on firstname.lastname@example.org
What’s happening with my membership ?
Membership is normally due for renewal on the 1st of July. We understand that many members have not been able to attend the Club to use their benefits. You can check your expiration date which can be found on the lower right hand side of your membership card. Membership can now be paid. We appreciate that you have not been able to visit and all members have received a $5 Venue Voucher to use on Food and Beverage, whilst is valid until the 31st of January, 2021. Members will need to renew to access their $5 voucher.
Membership rates have also not changed, and are as follows: 1 Year – $10, 3 Years – $25 and 5 Years $35.
Can my points be redeemed after the expiry period this year due to the pandemic?
As a sign of our appreciation for your ongoing loyalty we have decided not to purge membership points for 19/20 financial year. You can use your points for food and beverage purchases across the Club. Points will be purged again on the 30th June 2021.
I missed out on my Birthday Voucher, can I still get my free birthday meal?
The Club extended all birthday vouchers. Birthdays which fell in March, April, May, and June had from the 1st of June to the 8th of July 2020 to use their birthday voucher. Birthdays which fell in July, August, September, October and November had from 1st of November to the 31st of December to redeem their birthday voucher.
I have a voucher which expired whilst you were closed, can I still use it?
We will review any missed vouchers and offer a short period to extend the expiry date to allow for you to use. When you make a booking with our reception staff, please let them know the voucher type, voucher number so our loyalty team can review it.